Author Archives: jmmcclelland

About jmmcclelland

The CEO of Goodwill Industries of Central Indiana, Social Entrepreneur

Some thoughts upon retiring from a long career

The “farewell” tour I’ve made during the months leading up to my retirement has been one of the highlights of my entire career. Listening to the stories and hearing the comments of hundreds of employees and students, I’ve never felt … Continue reading

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Reflections from a “farewell tour”

With my retirement date rapidly approaching, I have been spending a good bit of time on a “farewell tour” of our stores, schools, and commercial services sites to thank our people for helping make the organization what it is today … Continue reading

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Our Corporate Social Responsibility as an Employer

The organization I lead now has over 3,200 employees, two-thirds of whom have limited options because of a disability, criminal history, low education level, or other significant barrier. And while there are a lot of part time employees among those … Continue reading

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Coming full circle

January 19, 2015 was the 152nd anniversary of the birth of Edgar Helms, the founder of Goodwill. At the beginning of the 20th Century, he came up with an idea that included asking people to donate clothing and household items … Continue reading

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The Magnificence of the Ordinary

(Note: This piece was first posted in December 2013). While solutions to major social problems must be macro in scale, in the final analysis we must see results in the lives of individual people. As Peter Drucker reminded us, the … Continue reading

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I describe Goodwill’s overall objective in general terms as “Maximizing mission-related impact while maintaining a financial position that enhances long term viability.” Of course, such a definition requires that we be able to define mission-related impact. And, despite the use … Continue reading

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As this is my last Thanksgiving while serving as president of Goodwill in central Indiana, I am a bit more reflective than I usually am in the early days of what is typically the busiest time of year for me. … Continue reading

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