Tag Archives: CEO

Goodwill’s evolution – an organic process

For years, I’ve considered the most unique aspect of Goodwill to be the way and the extent to which we blend business and a social mission. More recently, though, perhaps equally unique is the extent to which we are leveraging … Continue reading

Posted in Business and Mission | Tagged , , ,

Forty years experience summarized on one chart

Forty years after starting my Goodwill career, I attempted to summarize on one chart the essence of what I have learned about the ingredients necessary to sustain organizational success over a long period of time. Here’s a brief explanation of … Continue reading

Posted in Evolving, leadership | Tagged , , , , , , | 2 Comments

Adapting to Technological Changes

The fastest growing part of our organization is our ecommerce unit. By enabling us to sell many items for substantially more than they would sell for in a Goodwill store, our ecommerce operations enable us to be better stewards of … Continue reading

Posted in Evolving, Growth | Tagged , , , , , | 1 Comment

The Five Basic Principles

Individuals who want to have a good reputation need to follow some pretty basic rules, such as: Don’t lie, steal, or cheat Do what you say you will do Never do anything you wouldn’t want posted on the Internet for … Continue reading

Posted in Business and Mission, leadership | Tagged , , , , ,

Employing people with limited options

Employing people with limited options – Nothing we do is more important At Goodwill, the collection and sale of used goods has always been a means to an end rather than an end in itself. The organization grew out of … Continue reading

Posted in Business and Mission, Employment, sustainability | Tagged , ,

Three Essential Characteristics of Good Organizational Leadership

Organizations that excel over long periods of time typically have been able to sustain strong leadership over a relatively long period of time. They have good governing bodies and effective chief executives, and they aspire to become something better than … Continue reading

Posted in leadership | Tagged , , , ,

Three essential characteristics of a highly successful social enterprise

Over the years I have read countless books and articles on topics related to organizations, leadership, and management, and I have learned more from the writings of Peter Drucker than any other author.  In part, that may be because he … Continue reading

Posted in Business and Mission, leadership, sustainability | Tagged , , , , ,