Tag Archives: perspectives

On Lifelong Learning

When I was 17, I thought I knew a lot. Throughout my adult life, though, the more I’ve learned, the more I’ve realized how little I know. I figure if that process continues long enough I will eventually reach the … Continue reading

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The Magnificence of the Ordinary

While solutions to major social problems must be macro in scale, in the final analysis we must see results in the lives of individual people. As Peter Drucker reminded us, the purpose of any not-for-profit organization is to change lives. … Continue reading

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The gap between public perception and reality

I once heard a newspaper publisher make a speech in which he bemoaned the fact that people didn’t really understand the newspaper business. I thought about this a bit and came to the conclusion that any of us could probably … Continue reading

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A perspective on the GED and why the Excel Center is a more effective option for many

The following excerpt from How Children Succeed: Grit, Curiosity, and the Hidden Power of Character by Paul Tough (Houghton Mifflin Harcourt; 2012) is one illustration of why I believe Tough’s book should be read by anyone who is seriously interested … Continue reading

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Forty years experience summarized on one chart

Forty years after starting my Goodwill career, I attempted to summarize on one chart the essence of what I have learned about the ingredients necessary to sustain organizational success over a long period of time. Here’s a brief explanation of … Continue reading

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Improving Over Time

As I am writing this, Indianapolis – my home for nearly 40 years – is still basking in the overwhelming success of hosting Super Bowl XLVI. Those who led the multi-year effort did a magnificent job planning and executing a … Continue reading

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An entrepreneurial culture

“Continuous improvement,” one of our Five Basic Principles, has become so ingrained in our organization’s culture that our people implement countless relatively modest, incremental improvements throughout Goodwill each year. Cumulatively, those mostly small improvements make an enormously positive difference in … Continue reading

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