Building Strong, Dynamic, Serving Institutions

Two pieces in the August 24, 2014 New York Times that were, on the surface, unrelated to each other offered insights on a topic I’ve been thinking about in recent weeks.

Tom Friedman’s column referred to the growing lack of order in the world – especially in societies that have overthrown autocrats, but not developed the values-based legal systems and institutions that enable people to grow and prosper. Tearing down the old order was much easier than building a new order with sustainable leadership and institutions.

The other piece, written by Stephanie Rosenbloom, was titled, “Dealing with Digital Cruelty.” It focused on how to deal with the nasty, often cruel barbs posted on social media by “trolls” who intentionally strive to distress or provoke and cause others pain. When I see comments of such people, I always think about how much easier it is to tear down an institution or the reputation of an individual than to build one. I take some comfort in the realization that most of those who delight in tearing down others have probably never built anything in their pathetically negative lives. But I’m also aware they can often do a lot of damage.

Three weeks ago I announced my intention to retire as President and CEO of Goodwill Industries of Central Indiana, Inc. in a little over 10 months. At that time I will have been in this position for 41 years. During those decades many talented colleagues and I have worked together to build an organization that is offering a wide array of opportunities to thousands of people who, in many cases, haven’t been dealt a very good hand in life. We haven’t succeeded at everything we’ve tried, but we’ve continued to learn, adapt as the world around us changes, and evolve to higher levels of impact in the lives of people and the communities where we operate. Today we have a tremendous pool of dedicated, talented people who bring their heads and their hearts to their work every day.

Over 20 years ago I began thinking of what we were trying to do as building a strong, dynamic, serving institution. And with a lot of help, we’ve done that. In addition to those who work in our organization, our helpers have included tens of thousands of people across central Indiana who donate goods, shop in our stores, hire our graduates, serve on our boards, or contribute money. They, too, are institution builders.

There are some indications that trust in institutions of all kinds is at an all-time low. It’s no mystery why. While no institution has ever been perfect, today the flaws are much more visible and tend to receive much more attention in the ever-present 24-hour news cycle than do the positive attributes. Couple that with the pervasiveness of social media and the tendency of negative stories – the more scandalous the better – to quickly go viral, and it’s no wonder that a lot of reputations – of individuals and institutions – have suffered.

I have no idea what the long term implications of these tendencies will be. But I’m quite certain that a decent, stable society will continue to need strong, dynamic, serving institutions that can function well over time despite the inevitable criticisms – justified or not – that come their way.

I’m also convinced that we will continue to need teams of passionate institution builders who devote their energy and talents over sustained periods of time to helping create a better society. At Goodwill we have been blessed with many such persons over the years, and I have no doubt that will continue to be the case as this organization continues to learn, adapt, and evolve to higher levels of service and impact.

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One thought on “Building Strong, Dynamic, Serving Institutions

  1. We will keep telling the good story to combat the negative that exists or crops up out there. Thanks Jim.

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