The organization I lead now has over 3,200 employees, two-thirds of whom have limited options because of a disability, criminal history, low education level, or other significant barrier. And while there are a lot of part time employees among those 3,200, nearly half of them are the primary source of income in their households. That places an enormous responsibility on those of us in leadership positions to run the organization really well so we can continue to provide a livelihood for all those people who are counting on us. And we don’t take that responsibility lightly.
What we do matters. If we’re not paying attention to what’s going on around us and we allow ourselves to be blindsided, it matters. If we become myopic, complacent, or arrogant; if we fail to take care of our customers; if we fail to recognize what our competition is doing or fail to see new competitors or new forms of competition that are emerging, it matters. If we don’t successfully adapt to changes in our environment – changes in technology, demographics, the legal or regulatory landscape, or the larger economy, it matters. Even worse, if we cut corners, act unethically or illegally, take actions that might benefit us in the short run, but that will eventually result in long term damage, it matters tremendously. How we go about our work matters just as much as the work itself. And all of these things matter to a lot of people who are likely to lose their jobs if those of us running the organization aren’t doing our jobs as well as we possibly can. And if we let that happen, we should and probably will lose our jobs, too.
On the other hand, if we are paying attention to what’s going on around us; if we’re recognizing opportunities, trying new ways to grow our businesses and accomplish our mission; if we are operating according to high ethical standards; if we’re continuing to learn and adapt; if we’re being good stewards of our resources; and if we’re treating everyone with respect and providing the kind of workplace and culture that enables our people to grow, we’re likely to see our organization grow, evolve, and employ more people. Fortunately, that’s been our recent experience, as we’ve added over 1,000 jobs in central Indiana and increased our revenue by 55% in the last five years.
Of course, our experiences haven’t always been that positive, and no employer can guarantee that any job will last forever. Changes in our external environment are occurring at an incredible rate and require near constant adaptation. Along the way, some jobs disappear while others are created. Some people learn and adapt to changing circumstances and requirements, others don’t.
Our approach is to do the best job we can to grow the organization in a financially responsible manner while simultaneously increasing our mission-related impact. In addition, while recognizing that each of us is primarily responsible for continuing to learn all our lives, as an employer, we are often in a position to help our people learn and grow, improve their education, and earn credentials that enhance their future employment prospects. Then, if circumstances beyond the control of an individual result in the loss of a job, at least the person affected is likely to be better prepared for his/her next step than might have been the case otherwise.
In my opinion, when a company is operating in a manner that enhances the prospects it will be able to continue providing a livelihood for its employees, and when that company is doing all it can to help its employees learn and grow, it is exercising what might be considered its most important corporate social responsibility.